Frequently Asked Questions

  1. Why do I need an appointment? Can't I just stop by with my computer?
  1. Appointments are required for all drop offs and pickups for two reasons: first, since I also provide onsite service to clients I am sometimes out of the office doing onsite work during business hours. Second, in order to maintain a high quality and speed of service I need to be able to control the amount of business that comes through the door so that I am not overwhelmed.

  1. What areas of Los Angeles do you service?
  1. Mid City, Culver City, Mar Vista, Santa Monica, Venice, West Hollywood and Beverly Hills.

  1. I don't live within your service area, will you still come to me?
  1. Generally, no. However exceptions can be made for larger jobs.

  1. Do you service Macs?
  1. Yes, I provide wireless network, data recovery services, hard drive replacement, and upgrades for Mac desktops and notebooks.

  1. What forms of payment do you accept?
  1. I accept cash (of course), local checks from current customers, and all major credit cards via Square and PayPal.

  1. If a job only takes X minutes, do I still have to pay the two hour minimum for onsite service?
  1. Yes. However, I will be happy to assist you with any other issues or questions you may have in the remaining time.

  1. Do you provide estimates?
  1. Yes, I will be happy to provide you with a non-binding cost estimate. I will not, however, do quoted price jobs.

call / text (323)412-0433 or schedule online


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